Process Associate & HR Associate Roles in Banking Lead Generation
Job Description: Process Associate & HR Associate
The Process Associate and HR Associate roles in Banking Lead Generation are key positions for individuals looking to start their careers in the dynamic banking sector. These roles offer the opportunity to contribute to a growing industry by engaging in the generation of leads, customer interaction, and providing support in human resources tasks. This position is ideal for freshers seeking to gain practical experience in an international voice process environment while supporting clients in the banking sector.
Key Responsibilities
- Banking Lead Generation: Your main responsibility will be generating leads for banking services through calls and engaging with potential clients. You will be tasked with identifying client needs and creating opportunities for sales teams to engage with prospective customers.
- Customer Interaction: Interact with customers via phone calls to introduce banking products, resolve inquiries, and provide detailed information on services such as loans, credit cards, and insurance. You will work towards converting prospects into active leads.
- Data Entry and Management: Ensure that all customer interactions, lead generation activities, and client information are accurately entered into the company’s CRM system. Proper documentation is essential for maintaining a structured approach to follow-ups and sales conversions.
- HR Onboarding Support: As an HR Associate, you will assist in the onboarding process for new employees, helping them navigate the company’s procedures and guiding them through their induction into the team.
- Sales and Marketing Assistance: Support the sales team by promoting relevant banking products and services. You will assist in improving customer engagement and converting interactions into tangible sales leads.
- Shift Work: Both roles involve working during night shifts (US and Canada time zones) to align with the operational hours of international clients. Flexibility in working hours is essential.
- Continuous Improvement: Strive for excellence by ensuring that client engagements are handled with the utmost professionalism and by adhering to company guidelines, focusing on service excellence and meeting KPIs.
Skills Required
- Communication Skills: Strong verbal and written communication skills are essential to communicate effectively with clients and colleagues in an international environment.
- Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines, especially when working in a high-volume environment.
- Technical Proficiency: Familiarity with CRM software and basic office tools (Microsoft Office, Google Suite) to manage client data and maintain records accurately.
- Sales Experience (Optional): Prior experience in a sales or customer service role is beneficial but not required. A strong desire to help others and engage with customers will be valuable.
- Teamwork: Ability to work effectively within a team, collaborating with different departments such as sales, HR, and technical support to achieve organizational goals.
- Flexibility: Open to working night shifts and weekends, catering to different time zones, and supporting international clients with varying schedules.
Requirements
- Experience: No prior experience is required for fresher candidates. However, individuals with up to 6 months of relevant experience are welcome to apply.
- Educational Qualifications: Candidates must have a graduate or postgraduate degree from a recognized university. Relevant certifications are a plus but not necessary.
- Location: Applicants must be based in Hyderabad or willing to relocate to Hyderabad, Telangana. Two cab services are provided for night shift workers within a 10 km radius of the office.
- Shift Availability: Must be willing to work night shifts as the role requires support for international clients, mainly from the US and Canada.
Job Types and Compensation
- Salary: ₹17,000.00 - ₹25,000.00 per month, based on experience and performance. This includes the potential for performance bonuses and overtime pay.
- Work Schedule: Full-time, Monday to Friday, with night shifts (US and Canada time zones). Flexibility for weekend shifts may also be required.
- Additional Benefits: Overtime pay, performance bonuses, and transport assistance for night shift employees (within a 10 km radius).
How to Apply
If you are looking to start your career in the banking lead generation space, these roles provide excellent exposure to an international work environment. To apply for the Process Associate or HR Associate positions, please submit your updated resume along with your availability for a virtual interview.
- Submit your resume with updated contact details.
- Availability for a virtual interview.
- Willingness to work night shifts (US & Canada time zone).
Conclusion
The Process Associate and HR Associate roles offer an exciting opportunity for freshers to start their careers in a fast-paced, international environment. By applying to this role, you will gain valuable experience in banking lead generation, customer interaction, and HR processes, all while benefiting from competitive pay and benefits. Don't miss the opportunity to kickstart your career in the global banking sector!