Store In-charge Role - Retail Management
Job Description: Store In-charge
The Store In-charge role is a key position responsible for overseeing the daily operations of a retail store. This role involves managing inventory, supervising staff, ensuring smooth customer service, and maintaining store standards. The ideal candidate should have a good understanding of retail management, strong organizational skills, and the ability to lead a team while ensuring the store meets its sales targets and customer satisfaction goals.
Key Responsibilities
- Inventory Management: Oversee stock levels and inventory management, ensuring that the store is fully stocked with products and supplies. Conduct regular stock audits, track sales trends, and make timely reorders to maintain optimal inventory levels.
- Staff Supervision: Manage and supervise store employees, ensuring they provide excellent customer service, adhere to store policies, and meet sales targets. Provide training and guidance to new staff and conduct performance reviews.
- Customer Service: Ensure high levels of customer satisfaction by addressing customer queries, resolving complaints, and ensuring that the store maintains a welcoming and organized atmosphere. Oversee customer interactions to ensure a positive shopping experience.
- Sales Targets: Work closely with the management team to set and meet sales targets. Implement strategies to improve sales, promote key products, and maximize revenue generation.
- Store Maintenance: Ensure the store is clean, well-maintained, and properly organized at all times. Oversee the visual merchandising to ensure that the store's displays are appealing and in line with company guidelines.
- Cash Management: Oversee cash handling procedures, ensuring that all transactions are processed accurately and securely. Ensure that the cash register is balanced and that any discrepancies are reported.
- Reporting: Maintain and submit regular reports on sales, inventory levels, employee performance, and customer feedback to upper management.
- Health and Safety: Ensure that all health and safety regulations are followed, including compliance with fire safety and cleanliness standards. Conduct routine safety checks and ensure a safe working environment for all employees and customers.
Skills Required
- Leadership Skills: Strong leadership abilities to manage a team effectively, delegate tasks, and ensure that employees perform their duties efficiently.
- Communication Skills: Excellent communication skills to interact with customers, staff, and management. Ability to handle difficult situations calmly and effectively.
- Organizational Skills: Strong organizational skills to manage inventory, staff schedules, and store operations. Ability to multitask and prioritize responsibilities effectively.
- Problem-Solving: Ability to quickly address issues that arise in the store, from stock shortages to customer complaints, and provide effective solutions.
- Customer-Centric Mindset: Focused on ensuring customer satisfaction and delivering a high-quality shopping experience.
- Attention to Detail: Strong attention to detail in maintaining store cleanliness, organization, and visual merchandising standards.
- Basic IT Skills: Proficiency in using retail management software, POS systems, and basic office tools like Microsoft Excel for reporting and tracking inventory.
Requirements
- Experience: 1-3 years of experience in retail management or a similar role. Experience with inventory management, staff supervision, and customer service is preferred.
- Educational Qualifications: A degree in business, retail management, or a related field is preferred but not mandatory. High school diploma or equivalent is required.
- Location: Applicants must be based in Hyderabad or willing to relocate to Hyderabad, Telangana. The store is located in a convenient area with easy access to transportation.
- Physical Stamina: Ability to work long hours, including weekends, and manage the physical demands of retail work such as stocking shelves and maintaining store cleanliness.
Job Types and Compensation
- Salary: ₹20,000.00 - ₹30,000.00 per month, depending on experience and qualifications. The salary includes performance-based incentives and bonuses.
- Work Schedule: Full-time, Monday to Saturday. Flexibility to work during holidays or extra hours as required by the business.
- Additional Benefits: Health insurance, staff discounts, and opportunities for career advancement within the company. Transport assistance for employees traveling during late hours is provided.
How to Apply
If you have experience in retail management and are looking to grow in a dynamic and rewarding environment, apply for the Store In-charge position. Please send your updated resume along with your availability for an interview.
- Submit your resume with contact details and experience.
- Indicate your availability for an interview.
- Willingness to work flexible hours, including weekends and holidays.
Conclusion
The Store In-charge position is a vital role in ensuring the smooth operation of a retail store. If you are a motivated individual with a passion for retail and team management, this is an excellent opportunity for you. Join our team and help us create an outstanding customer experience while contributing to the store’s success!