Associate - Service Operations
Job Description: Associate - Service Operations
The Associate - Service Operations plays a key role in managing service requests, ensuring smooth service delivery, and coordinating operational tasks to meet customer expectations. This role is focused on optimizing service workflows, resolving issues, and maintaining high-quality service standards across operations. It requires an organized individual who can manage multiple tasks efficiently, communicate effectively with customers, and ensure the seamless execution of service processes.
Key Responsibilities
- Service Request Management: Handling incoming service requests, tracking them through the resolution process, and ensuring timely completion.
- Process Coordination: Ensuring service operations are performed according to established processes, coordinating between different teams to meet service standards.
- Customer Communication: Interacting with customers to gather service requirements, address inquiries, and provide updates on request status.
- Issue Resolution: Identifying service-related issues, troubleshooting problems, and working with internal teams to resolve customer concerns efficiently.
- Quality Assurance: Monitoring service delivery to ensure it meets company standards and customer satisfaction, recommending improvements where necessary.
- Data Entry and Reporting: Updating service logs, tracking key performance metrics, and generating reports for management review.
- Documentation: Maintaining accurate records of service requests, resolutions, and feedback for continuous improvement.
- Continuous Improvement: Identifying areas for process improvement and providing recommendations for optimizing service operations.
Skills Required
- Organizational Skills: Strong ability to manage and prioritize multiple service requests and operational tasks simultaneously.
- Communication Skills: Excellent written and verbal communication skills to interact effectively with customers and internal teams.
- Problem-Solving: Ability to identify issues, think critically, and develop solutions quickly.
- Attention to Detail: Ensuring all service requests are handled accurately and efficiently, maintaining high service standards.
- Customer-Centric Mindset: Focused on providing an excellent customer experience and resolving issues in a timely manner.
- Time Management: Able to handle multiple tasks efficiently while meeting deadlines and service level agreements (SLAs).
- Team Collaboration: Ability to work closely with cross-functional teams to ensure smooth service operations and customer satisfaction.
- Basic Computer Skills: Proficiency in Microsoft Office tools (Excel, Word, etc.) and CRM software for tracking service requests and reporting.
Requirements
- Experience: Previous experience in operations, customer service, or related roles is preferred but not mandatory.
- Education: A high school diploma or equivalent; a degree in business administration, management, or a related field is a plus.
- Location: The position is based in Hyderabad. Candidates should be local or willing to relocate.
- Technical Skills: Knowledge of service management software and basic MS Office skills are preferred.
Job Types and Compensation
- Salary: ₹20,000.00 - ₹30,000.00 per month, depending on experience and qualifications.
- Work Schedule: Full-time, Monday to Saturday. Flexible shifts may be available based on company needs.
- Benefits: Health insurance, paid time off, performance-based incentives, and career development opportunities.
How to Apply
If you are organized, have strong problem-solving skills, and enjoy improving operational processes, we encourage you to apply for the Associate - Service Operations role. Please submit your updated resume along with a cover letter explaining why you are a good fit for this position.
- Attach your resume and cover letter.
- Provide details about your experience in service operations or customer service.
- Include any relevant certifications or training programs.
Conclusion
The Associate - Service Operations role is vital in ensuring smooth service delivery and customer satisfaction. If you're a proactive and detail-oriented individual with a passion for service excellence, we look forward to your application!